Shipping Policy
For your convenience, you have a choice of Ground or Express shipping (Express available by contacting us via email after you place your online order).
Our shipping rates reflect the total price of the order. Please note that a shipping surcharge applies to certain items that exceed standard size and weight measurements. If an item has an extra shipping surcharge, it will be noted for your attention.
Standard shipments leave via DHL, UPS and FedEx Ground and will arrive within 1-5 business days of shipment. We do ship to Canada, Alaska and Hawaii for a $10 surcharge, $20 on oversize shipments. We do not ship overseas, to PO Boxes and to certain APO addresses. We try to keep our shipping charges very reasonable for your benefit. The shipping charges are:
$0 - $30 = $ 6.95
$31 - $70 = $ 7.95
$71 - $100 = $ 8.95
$101 - $149= $12.95
$150 - $199= $13.95
$200 + = $14.95
The major carriers do not have regular Ground shipping to Alaska and Hawaii. Orders being shipped to Alaska and Hawaii will incur extra shipping charges, based on their specific rates. This charge will be applied at the time of shipment. Incorrect or incomplete Ship To addresses will be charged the DHL/UPS/FEDEX fee for correction and re-pickup, re-ship if necessary, usually $10.
For your convenience, when your order is shipped you will receive a tracking number that you can use to track your order online. DHL, UPS and FedEx allow you to track your order while en route.
Incorrect or incomplete Ship To addresses will be charged the DHL, UPS or Fed Ex fee for correction and re-pickup and re-ship, usually $10.
Return Policy
New merchandise can be returned at the recipient’s expense within 30 days of shipping for a store credit or refund of the product(s) purchase price unless otherwise noted. We do not refund the original ship charge on items that were originally shipped free of charge as an incentive. They will be credited or refunded, minus what the actual ship charge was. Returns are accepted under the following conditions:
The product is undamaged and 100% within its original packaging and tags.
It has not been personalized in any way by The Boutique Baby or others.
All original receipts and invoices accompany the purchase.
A Return Authorization has been provided from The Boutique Baby.
(A Return Authorization can be found by e-mailing support@theboutiquebaby.com)
Backorder Policy
If an item is on backorder, you will be notified and can then decide whether to wait or substitute another item.
